关于聊天机器人的心智感知和社会支持之间的关系
1Human Factors Psychology Lab, Department of Psychology, Seoul National University, Seoul, Republic of Korea.
Frontiers in psychology
|March 21, 2024
概括
用户对聊天机器人支持的看法不同. 情感支持的效果较低,除非用户相信聊天机器人具有类似人类的思想,而不是信息支持.
科学领域:
- 人与计算机的交互
- 人工智能伦理学 人工智能伦理学
- 心理学 心理学 心理学
背景情况:
- 聊天机器人越来越多地提供社会支持,模仿人类的互动.
- 用户接受度在聊天机器人的信息和情感支持之间有所不同.
- 心灵的感知,将类似人类的品质归因于AI,可能会影响这种接受.
研究的目的:
- 调查聊天机器人中感知类似人类思维如何影响用户接受不同类型的支持.
- 探索信息与情感支持的差异性影响,基于隐含的思维归因.
主要方法:
- 进行了一项实验,参与者向聊天机器人描述了人际关系压力事件.
- 聊天机器人提供了信息或情感支持.
- 评估了参与者对聊天机器人思维 (明确和隐含) 的看法.
主要成果:
- 在聊天机器人中明确感知类似人类的思想,增加了对支持的感知帮助性.
- 隐含的头脑感知调节了情感支持的有效性;它的缺失削弱了有效性.
- 信息支持的有效性并没有受到缺少隐性思维归因的负面影响.
结论:
- 用户的思维感知对于理解聊天机器人社交支持的有效性至关重要.
- 聊天机器人的信息支持可以可靠地有效.
- 情感支持的有效性取决于用户隐含地将类似人类的思想归因于聊天机器人.
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