在门诊诊所管理患者不满和计费重新考虑请求
Sharmila Soares1, Heather Ritchie, Jorge L Almodovar
1Author Affiliations: Patient Services Manager (Soares-Sardinha), UNC Hospitals Neurology Clinic; Clinical Director Ambulatory Neurosciences (Ritchie), UNC Hospitals Outpatient Clinics; and Associate Professor of Neurology (Dr Almodovar), Medical Director Neurology Clinic, University of North Carolina at Chapel Hill School of Medicine, Chapel Hill, North Carolina.
The Journal of nursing administration
|March 21, 2024
概括
护士领导可以有效地管理患者的计费重新考虑. 本指南提供了在门诊服务后导航患者请求的策略,确保财务清晰度和运营效率.
科学领域:
- 医疗保健管理局的管理.
- 患者金融服务 患者金融服务
- 临床运营管理 临床运营管理
背景情况:
- 护士领导人负责监督诊所运营,管理临床和财务方面.
- 患者接触涉及重要的医疗和财务考虑.
- 账单重新考虑请求在门诊机构的服务后是常见的.
研究的目的:
- 为护士领导提供可行的建议.
- 引导成功导航患者计费重新考虑请求.
- 加强门诊诊所的财务管理.
主要方法:
- 在门诊护理中审查常见的患者计费问题.
- 分析有效的沟通和解决策略.
- 制定一个处理重新考虑请求的框架.
主要成果:
- 实施清晰的通信协议可以减少争议.
- 赋予员工谈判技能的能力提高了结果.
- 积极的财务咨询可以最大限度地减少服务后的计费问题.
结论:
- 有效管理账单重新考虑对于患者满意度和诊所财务健康至关重要.
- 护士领导者在建立高效的计费重新考虑流程方面发挥着关键作用.
- 采用推策略可以简化运营并改善财务结果.
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