通过与二级护理提供者的对话,在初级护理中保持皮肤病患者:服务评估
J Brainard1, A Crawford2, B Wright3
1Norwich Medical School, University of East Anglia, Norwich NR4 7TJ, United Kingdom.
Annales de dermatologie et de venereologie
|March 21, 2024
概括
一个新的皮肤病对话服务 (DDPS) 成功地减少了专业护理等待名单的增长. 该服务获得了很高的患者和临床医生的满意度,在36小时内解决了90%以上的病例.
科学领域:
- 医疗保健管理的管理
- 皮肤病学 皮肤病学
- 远程医疗远程医疗
背景情况:
- 长时间等待专家护理的患者是医疗保健的一个重大挑战.
- 在英格兰东部,初级和中级护理 (DDPS) 之间实施了皮肤病对话服务.
- 该DDPS旨在管理患者流动并减少皮肤疾病的二级护理转诊.
研究的目的:
- 评估皮肤病对话服务 (DDPS) 的表现.
- 评估DDPS对二级护理等待名单增长的影响.
- 测量临床医生和患者对DDPS的满意度.
主要方法:
- 评估了服务业绩与目标的对比,包括从2021年4月到2022年3月的等待列表增长.
- 分析了服务活动指标,如解决速度和案件数量.
- 进行了临床医生和患者满意度调查,并将转诊人数与历史数据进行了比较.
主要成果:
- 超过3300名患者被录取,超过90%的对话在36小时内得到解决.
- 报告了高水平的临床医生和患者满意度.
- 委托区域的皮肤病等候名单增长率低于其他专业和其他委托区域,对紧急癌症途径转诊没有不利影响.
结论:
- 皮肤病对话服务 (DDPS) 对于临床医生和患者来说都是令人满意的.
- 与预期相比,DDPS与皮肤病等候名单的增长减少相吻合.
- 该服务促进了皮肤病的初级和二级护理之间的有效沟通.
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