评估实施以关系为中心的沟通培训,以在虚拟访问中与患者建立联系
Rachyl Pines1, Marie C Haverfield2, Stephanie Wong Chen1
1Department of Patient Experience, Physician Partnership Program, Stanford Medicine, Palo Alto, CA, USA.
在虚拟通信策略中培训医疗保健提供者显著改善了在远程医疗访问期间的患者连接. 一个在线课程被证明是可行的和有效的,增强提供者的技能和对虚拟护理的看法.
科学领域:
- 医学教育 医学教育
- 医疗信息学 医疗信息学
- 沟通研究 沟通研究
背景情况:
- 远程医疗,特别是虚拟访问,已经越来越多地被采用.
- 医疗保健提供者需要有效的沟通培训,以实现虚拟患者互动.
- 在虚拟访问期间建立患者联系是关键的挑战.
研究的目的:
- 描述一个培训课程的实施和评估",掌握虚拟访问中的存在".
- 评估课程的可行性,可接受性和课程对提供者的行为和看法的影响.
- 确定提供者在虚拟护理中的沟通策略方面的需求.
主要方法:
- 实施和评估一个在线,异步课程 ("掌握虚拟访问中的存在").
- 评估提供者对障碍,课程行为和建议的看法.
- 对提供者对虚拟访问目的,患者体验和连接策略的理解转变的分析.
主要成果:
- 该课程是可行的和可接受的,尽管有时间限制和技术问题等感知障碍.
- 提供者将课程行为评为有用的,有80.7%的人可能会推它.
- 该课程成功地改变了提供者的看法,强调了虚拟访问中连接的重要性.
结论:
- 与提供者合作开发的在线异步课程对于在远程医疗通信中的行为改变是有效的.
- 通过可访问的在线培训解决提供商对虚拟通信策略的需求至关重要.
- 提供者需要持续支持,以进行高质量的虚拟访问并促进患者联系.
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