通过统一的建模方法来确定信息系统最终用户的满意度和延续意愿
Worku Mekonnen Tessema1,2, Nadire Cavus3,4
1Department of Computer Science, Debre Tabor University, Debra Tabor, Ethiopia. workumt@gmail.com.
Scientific reports
|March 23, 2024
概括
本研究检查了在开源数据库中的阿姆哈拉语本地化,发现系统质量和用户满意度显著影响持续使用. 这项研究为阿姆哈拉语扩展模块开发和用户支持提供了基础.
科学领域:
- 数据库管理系统 数据库管理系统
- 信息系统研究 信息系统研究
- 人与计算机的交互
背景情况:
- 埃塞俄比亚面临着管理各种数据类型的挑战,原因是语言和格雷戈里亚系统的差异.
- 在开源数据库中的阿姆哈拉语本地化对于埃塞俄比亚政府和非政府组织的数据管理至关重要.
- 阿姆哈拉语扩展模块 (AEM) 被引入,但其质量,用户满意度和持续意图缺乏经验研究.
研究的目的:
- 实证地分析系统质量,用户满意度和阿姆哈拉语扩展模块 (AEM) 的持续意图.
- 在开源数据库中解决阿姆哈拉语本地化研究缺口.
- 为AEM用户和服务提供实用和理论意义.
主要方法:
- 调查问卷分发给了395名用户,收集了385名用户.
- 使用SPSS和AMOS进行统计分析.
- 结构方程建模 (SEM) 用于数据分析.
主要成果:
- 系统质量显著影响确认.
- 确认直接影响感知到的有用性,业绩预期和满意度.
- 用户满意度是影响延续意向的最重要因素.
结论:
- 系统质量,确认和用户感知是AEM满意度和持续意向的关键驱动因素.
- 该研究验证了针对本地化环境的综合模型 (UTUAT,ECTM,D&M ISS).
- 结果为增强阿姆哈拉语扩展模块服务和用户采用提供了理论和实践基础.
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