澳大利亚支持住宿服务的前线实践领导力的实力:服务提供商面临的挑战
Christine Bigby1, Lincoln Humphreys1
1Living with Disability Research Centre, La Trobe University, Melbourne, Victoria, Australia.
概括
实践领导力质量最初有所改善,但随后下降,较高的分数与早期采用主动支持和强大的组织结构来减轻行政负担有关.
科学领域:
- 医疗保健管理的管理
- 组织心理学是组织心理学.
- 提高服务质量,改善服务质量.
背景情况:
- 实践领导力质量对于有效的积极支持至关重要.
- 前线经理角色经常受到竞争要求的压力.
- 实践领导的变化存在于各个组织和随着时间的推移.
研究的目的:
- 检查随着时间的推移,实践领导力的变化.
- 识别组织之间实践领导力的差异.
- 了解影响实践领导力质量的因素.
主要方法:
- 对2013年,2018年和2022年实践领导数据的纵向分析.
- 包括11个组织的96个服务.
- 定性字段注释的专题分析.
主要成果:
- 实践领导力得分从2013年到2018年上升,然后在2022年下降.
- 早期实施主动支持的组织得分更高.
- 实践领导的支持结构和减少与更高分数相关的行政负担.
结论:
- 实践领导的组织支持结构需要进一步研究.
- 实践领导的具体组成部分及其相对重要性需要研究.
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