对非临床和临床支持服务采取基于价值的委托方法
Trinette Kinsman1, Samantha Reid1, Hayley Arnott1
1NSW Ministry of Health, St Leonards, NSW, Australia.
概括
本案例研究强调了新南威尔士健康在以价值为基础的医疗保健方面的成功,重点关注非临床和临床支持服务的结果. 让利益相关者参与并优化采购等业务领域是提高患者价值和系统效率的关键.
科学领域:
- 医疗保健管理的管理
- 医疗保健服务研究 医疗服务研究
- 基于价值的医疗保健
背景情况:
- 基于价值的医疗保健模式传统上侧重于临床服务.
- 非临床和临床支持服务显著影响整体医疗保健价值和患者体验.
- 新南威尔士州卫生局试图将基于价值的原则扩展到传统的临床领域之外.
研究的目的:
- 通过以结果为重点的非临床和临床支持服务来分享新州健康在实现价值方面的经验.
- 展示基于价值的医疗保健的调试周期的关键方面.
- 为了说明将价值视角应用于所有医疗保健服务的好处.
主要方法:
- 对新州卫生倡议的案例研究分析.
- 检查在规划阶段利益相关者的参与.
- 在采购等业务领域评估创新方法.
- 评估临床支持服务中的数字化支持.
主要成果:
- 在非临床服务中成功实施基于价值的原则.
- 证明了利益相关者参与取得成功成果的重要性.
- 确定采购和数字启用作为价值的关键促进者.
- 通过更广泛的价值关注来提高患者体验和系统效率.
结论:
- 将价值视角应用于非临床服务,可以显著增加患者,临床医生和医疗保健系统的收益.
- 战略性利益相关者参与和创新的业务实践对于基于价值的医疗保健成功至关重要.
- 将临床支持服务与数字支持相结合,优化了以结果为中心的护理模式.
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