实施药房技术人员职业阶梯和药房技术人员培训计划
Lisa Thames1, Corry Johnston2, Julie Cash3
1Department of Pharmacy, University of Florida Health Shands Hospital, Gainesville, FL, USA.
概括
实施药房技术人员职业阶梯和培训计划显著减少了周转率和加班时间,同时提高了工作满意度. 这一战略增强了药房劳动力保留和专业发展的机会.
科学领域:
- 药房实践 在药房实践中
- 医疗保健中的人力资源
- 组织发展组织发展.
背景情况:
- 医疗保健系统日益复杂,需要优化药房运营.
- 有效招聘和留住药房技术人员对于推进药房实践至关重要.
- 技术人员角色的扩大支持药剂师在执照的顶部执业.
研究的目的:
- 详细说明一个药房技术人员职业阶梯的实施.
- 描述一个内部药房技术员培训计划.
- 评估这些举措对UF健康Shands医院的影响.
主要方法:
- 为药房技术人员制定和实施结构化的职业阶梯.
- 建立一个内部培训课程,以提高技能和专业成长.
- 关键绩效指标的纵向跟踪,包括营业额,加班和工作满意度.
主要成果:
- 药房技术人员的营业额在2015年7月至2023年3月期间下降了51% (从26.72%降至13.1%).
- 在同一时期,加班时间减少了59% (从11.02%降至4.54%).
- 药房技术人员的工作满意度增加了21%,平均得分从2015年的3.32升至2019年的4.2.
结论:
- 药房技术人员的职业阶梯和培训计划是有效的招聘和保留工具.
- 这些计划对技术人员的工作满意度产生了积极的影响,减少了流动,并提高了职业发展.
- 优化药房技术人员的劳动力对于高效和有效的药房实践至关重要.
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