当顾问不知道什么对顾问来说是最好的时:不确定性阻碍了给出建议的建议
Ruida Zhu1, Honghong Tang2, Jinghua Xue3,4,5
1Department of Psychology, Sun Yat-Sen University, Guangzhou, China.
PsyCh journal
|March 26, 2024
概括
顾问在不确定被建议人采取的最佳行动时,就会提供更少的建议. 不确定性会影响他们的动机和权力感,影响他们的建议行为和沟通质量.
科学领域:
- 心理学 心理学 心理学
- 沟通研究 沟通研究
- 决策科学 决策科学 决策科学
背景情况:
- 寻求建议是常见的,但顾问可能缺乏专业知识,导致指导不佳.
- 关于顾问对不确定性的心理和行为反应的研究有限.
研究的目的:
- 调查顾问在不确定性下的反应.
- 了解不确定性如何影响顾问的行为,动机和情绪.
主要方法:
- 开发了新的实验范式来操纵顾问的不确定性.
- 进行了四项研究,系统地分析顾问的行为和心理状态.
主要成果:
- 顾问在经历不确定性时始终提供较少的建议.
- 不确定性调节了顾问对影响的动机,担心伤害,以及权力感.
- 影响和担心伤害的动机调解了不确定性对建议的影响.
结论:
- 不确定性导致建议的减少,并影响顾问的心理.
- 作为不确定性类型的模糊性和风险之间的区别对顾问有不同的影响.
- 这些发现有助于从顾问的角度更好地理解顾问与顾问之间的沟通.
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