公共服务动机如何影响电网工作者的积极服务行为? 对来自中国东部的调查证据的研究
Lijun Chen1,2, Chuanxue Lin1, Xiaorui Zhou1
1School of Public Affairs, Zhejiang University, Hangzhou 310058, China.
Behavioral sciences (Basel, Switzerland)
|March 28, 2024
概括
公共服务的动机直接提高了电网工作者的积极服务行为. 职业认同调解了这一点,而组织支持和气候积极调节了联系,提高了基层治理的有效性.
科学领域:
- 社会科学 社会科学 社会科学
- 公共管理 公共管理
- 组织行为 组织行为
背景情况:
- 电网工作者对于中国的基本社会治理至关重要,他们执行各种任务,并从事积极服务.
- 了解影响电网员工表现的因素对于培养这种必不可少的劳动力至关重要.
- 现有的研究缺乏一个全面的模型,用于基层工作者的积极服务行为.
研究的目的:
- 调查影响中国电网工作者主动服务行为的因素.
- 构建和测试一个包含公共服务动机,职业认同和组织气候的多因素影响模型.
- 确定基层治理中主动服务行为的主要驱动因素和调节者.
主要方法:
- 一项使用来自中国东部348个配对电网工人样本调查数据的定量研究.
- 基于公共服务动机,职业认同和组织气候理论的假设模型的开发和测试.
- 统计分析检查对主动服务行为的直接,调解和调节效应.
主要成果:
- 公共服务动机被发现是主动服务行为的重要直接预测因素.
- 职业身份在公共服务动机和主动服务行为之间发挥了调解作用.
- 组织支持和组织服务气候积极调节了公共服务动机和职业认同之间的关系.
结论:
- 公共服务动机是电网工作者主动服务行为的关键驱动力.
- 职业认同和组织因素显著影响了动机和行为之间的关系.
- 调查结果为提高基层治理效率提供了洞察力,通过针对性激励策略为电网工作者提供了洞察力.
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