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研究影响用户冲动购买意图的决定因素在现场直播从视角感知现场直播者的能力从视角直播的用户冲动购买意图
Jun Chen1, Junying Luo1, Tian Zhou1
1School of Information Management, Wuhan University, Wuhan 430072, China.
Behavioral sciences (Basel, Switzerland)
|March 28, 2024
概括
现场直播电子商务通过流媒体的能力增强了冲动购买. 感知到的互动和说服能力会影响消费者的情绪和信任,推动购买行为.
科学领域:
- 营销 营销 营销 营销 营销
- 消费者行为 消费者行为
- 电子商务是电子商务.
背景情况:
- 现场直播电子商务在刺激冲动购买方面比传统模式提供了优势.
- 对于营销人员来说,了解直播效果背后的心理机制至关重要.
研究的目的:
- 开发和测试一个理论模型,研究直播者的能力如何影响冲动购买意图.
- 在这个过程中探索互动理论,情感距离,信任和修辞上诉的作用.
主要方法:
- 使用调查问卷对330名直播用户进行实证研究.
- 部分最小平方-结构方程建模 (PLS-SEM) 用于数据分析.
主要成果:
- 感知到的实时交互能力 (响应,娱乐,个性化) 显著影响情感距离.
- 情绪感染 (语言说服) 影响情感距离,而专业知识,逻辑和道德影响认知信任.
- 情感距离和认知信任都通过情感信任积极影响冲动购买意图.
结论:
- 现场直播者的能力显著塑造了消费者的情感距离和认知信任.
- 这些心理因素调解了在直播电子商务中流媒体者能力和冲动购买意图之间的关系.
- 结果提供了理论见解和实际建议,以提高现场营销策略.
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