为什么说话不便宜:不良事件和非正式沟通
Anthony Montgomery1, Olga Lainidi2, Katerina Georganta3
1Department of Psychology, Northumbria University, Newcastle upon Tyne NE1 8ST, UK.
Healthcare (Basel, Switzerland)
|March 28, 2024
概括
包括八在内的非正式沟通可以帮助在医疗保健中发生不良事件 (AE) 之前识别风险. 利用这些通道可以提高患者的安全性和向上通讯.
科学领域:
- 医疗保健管理的管理
- 患者安全 患者安全
- 沟通研究 沟通研究
背景情况:
- 有效的信息共享对于以人为中心,安全和有效的患者护理至关重要.
- 副作用 (AEs) 是导致患者损害的意外事件,需要学习以提高安全性和质量.
- 非正式的沟通道未被充分利用,无法收集有关AE发展的数据.
研究的目的:
- 探索非正式沟通在医疗保健不良事件中的关键作用.
- 确定医疗保健趋势如何增加非正式沟通的重要性.
- 检查非正式沟通在创造意义和"打破围绕AE的沉默"中的作用.
主要方法:
- 观点论文分析了非正式沟通在高调的AE中的作用.
- 检查八作为一个关键的非正式沟通来源.
- 分析关于非正式沟通和AE的三个关键挑战点.
主要成果:
- 非正式的沟通,特别是八,是 AE 发展的一个重要因素.
- 医疗保健趋势需要更多地关注非正式的沟通.
- 非正式沟通有助于群体的意识形成,并可以帮助解决关键问题.
结论:
- 利用非正式沟通对于理解和改善医疗保健中向上沟通至关重要.
- 临床领导者应该促进沟通安全,利用非正式道进行"软情报".
- 利用非正式沟通可以提高护理质量和患者安全.
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