探索住院患者的观点:关于希腊医院满意度和经验的跨部门调查
Dimitris Charalambos Karaferis1, Dimitris A Niakas1
1Department of Health Economics, Medical School, National and Kapodistrian University of Athens, 11527 Athens, Greece.
Healthcare (Basel, Switzerland)
|March 28, 2024
概括
患者对希腊公立医院的满意度中等,工作人员的互动是一个积极因素. 然而,漫长的等待时间,设施问题和资金不足阻碍了整体护理质量和患者体验.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 公共卫生政策 公共卫生政策
背景情况:
- 患者满意度是医疗保健系统成功的一个关键指标.
- 了解患者相关经验对于改善希腊护理质量至关重要.
研究的目的:
- 识别和评估希腊公共医院的患者体验.
- 确定有助于满意度的因素和需要改善医疗保健质量的领域.
主要方法:
- 在雅典10家公立医院 (从2019年6月至2021年12月) 接受3724名住院患者的横截面调查.
- 在患者满意度的7个维度中对57个项目进行统计分析.
主要成果:
- 总体来说,患者的满意度是中等的 (67.38%的满意度).
- 积极因素包括与医疗,护理和其他工作人员的互动.
- 不满症源于长时间的等待,紧急访问,程序延迟和设施/设备问题.
结论:
- 医院的表现被患者评为"可以容忍".
- 工作人员的专业性对结果产生了积极的影响,但资金不足和缺乏技术采用限制了护理质量.
- 在医院运营和患者支持方面存在很大的改进空间.
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