仆人领导对主动服务行为的影响:一个适度调解模型
Yinan Zhang1, Yue Yin2, Weilin Su1
1School of Literature, Capital Normal University, 83 Xisanhuan North Road, 100048, Beijing, China.
BMC psychology
|March 29, 2024
概括
仆人领导通过增强公共服务动机 (PSM) 显著提高初级公务员的积极服务行为 (PSB). 角色认同进一步加强了这种积极影响,改善了政府服务提供.
科学领域:
- 公共管理 公共管理
- 组织行为 组织行为
- 人力资源管理 人力资源管理
背景情况:
- 初级公务员对于实施政府政策和提供公共服务至关重要.
- 公共管理中的主动服务行为 (PSB) 对于有效的治理至关重要,但研究不足.
- 了解影响PSB的因素是实现面向服务的政府目标的关键.
研究的目的:
- 在中国政府管理的背景下,引入和检查主动服务行为 (PSB).
- 探索仆人领导在促进PSB在初级公务员中发挥的作用.
- 研究公共服务动机 (PSM) 的调解效应和角色认同的调节效应.
主要方法:
- 在两个阶段从416名下级公务员收集的数据进行了定量分析.
- 统计建模,以测试仆人领导对PSB,PSM以及调解/调节效应的影响.
- 调查方法收集关于仆人领导,PSM,PSB和角色身份的数据.
主要成果:
- 职员领导力对初级公务员的公共服务动机 (PSM) 和主动服务行为 (PSB) 产生了显著的积极影响.
- 公共服务动机 (PSM) 部分调解了职员领导层与初级公务员的PSB之间的关系.
- 角色认同积极调节服务领导和PSM之间的联系,间接影响PSB.
结论:
- 仆人领导是促进公共部门雇员积极服务行为的关键因素.
- 旨在提高管理人员领导素质的干预措施可以改善公共服务提供.
- 在公务员中培养强烈的角色认同感,可以放大公务员领导对动机和行为的积极影响.
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