人工智能可以帮助人们感到被倾听,但人工智能标签减少了这种影响
Yidan Yin1, Nan Jia2, Cheryl J Wakslak2
1Lloyd Greif Center for Entrepreneurial Studies, Marshall School of Business, University of Southern California, Los Angeles, CA 90089.
概括
人工智能 (AI) 可以让人们感到被倾听,并比人类更好地检测情绪. 然而,当人们知道响应来自人工智能时,他们会觉得不被听到,尽管人工智能具有卓越的情感支持能力.
科学领域:
- 人与计算机的交互
- 人工智能的人工智能
- 心理学 心理学 心理学
背景情况:
- 感觉被听到是人类的一个基本需求,对验证和感知价值至关重要.
- 人工智能 (AI) 能够履行这种深层次的人类功能的能力正在调查中.
- 了解用户对人工智能生成与人类生成通信的看法是必不可少的.
研究的目的:
- 为了确定AI是否可以产生让接收者感到被听到的响应.
- 调查收件人如何对消息做出反应,当他们认为消息来源是AI时.
- 将AI的情感支持能力与人类的表现进行比较.
主要方法:
- 进行了一项实验和一项后续研究.
- 这些研究揭开了实际消息源和假定的消息源的影响.
- 第三方评价者评估了人工智能和人类对情感支持和实际建议的反应.
主要成果:
- 人工智能生成的消息使得接收者感觉比人类生成的消息更容易被听到.
- 与人类相比,人工智能表现出优越的情绪检测能力.
- 收件人报告说,当他们知道消息来源于AI时,他们感觉不那么被听到.
结论:
- 人工智能在提供情感支持和让个人感到被倾听方面显示出潜力.
- 人工智能在提供支持的同时避免过度实践建议的纪律是值得注意的.
- 受益人对人工智能反应的值为有效利用人工智能的能力带来了重大挑战.
更多相关视频
05:21Characterization of the Sense of Agency over the Actions of Neural-machine Interface-operated Prostheses
Published on: January 7, 2019
7.9K
07:34Perceptual and Category Processing of the Uncanny Valley Hypothesis' Dimension of Human Likeness: Some Methodological Issues
Published on: June 3, 2013
17.3K
相关概念视频
Non-equilibrium in the Cell
4.4K
An important concept in studying metabolism and energy is that of chemical equilibrium. Most chemical reactions are reversible. They can proceed in both directions, releasing energy into their environment in one direction, and absorbing it from the environment in the other direction. The same is true for the chemical reactions involved in cell metabolism, such as the breaking down and building up of proteins into and from individual amino acids, respectively. Reactants within a closed system...
4.4K
The Sense of Self: Reflected Self-Appraisal and Social Comparison
49.9K
According to Charles Cooley, we base our image on what we think other people see (Cooley 1902). We imagine how we must appear to others, then react to this speculation. We don certain clothes, prepare our hair in a particular manner, wear makeup, use cologne, and the like—all with the notion that our presentation of ourselves is going to affect how others perceive us. We expect a certain reaction, and, if lucky, we get the one we desire and feel good about it. But more than that, Cooley...
49.9K
Nonconscious Mimicry
4.6K
Nonconscious mimicry occurs when individuals alter their mannerisms to match the behaviors and expressions of those nearby, without intention.
4.6K
Stereotype Content Model
14.7K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
14.7K
Factors Affecting Perception
1.6K
Perception is influenced by perceptual set, context, motivation, and emotion. Perceptual set, or perceptual expectancy, refers to the tendency to perceive things in a particular way, influenced by previous experiences and expectations. This phenomenon affects the interpretation of stimuli, creating a set of mental tendencies and assumptions that impact sensory perceptions of sound, taste, touch, and sight.
An illustrative example of a perceptual set is the scenario where an airline pilot told...
An illustrative example of a perceptual set is the scenario where an airline pilot told...
1.6K
Social Proof
27.7K
Social proof is a form of persuasion based on comparison and conformity. People compare their behavior and actions to what others are doing and will change to conform to do what their peers do.
27.7K
