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Updated: Jun 29, 2025

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Learning Modern Laryngeal Surgery in a Dissection Laboratory
Published on: March 18, 2020
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在医生评论网站上对喉科医生的评价的评估
Meleeka Akbarpour1, Karen Tawk1, Madelyn Frank1
1Department of Otolaryngology-Head and Neck Surgery University of California Irvine USA.
概括
喉科医生的在线患者评论表明,良好的病床态度,准确的诊断和与患者共度的足够时间导致了更高的评分. 长时间的等待时间会对患者的满意度产生负面影响.
科学领域:
- 耳鼻喉科 耳鼻喉科 耳鼻喉科
- 医疗保健服务研究 医疗服务研究
- 患者体验 患者体验
背景情况:
- 在线患者评论在医疗保健中越来越有影响力.
- 了解导致患者对喉科医生的满意度的因素对于改善护理至关重要.
- 以前的研究还没有全面分析这个专业的在线评分.
研究的目的:
- 为了评估在线评分和评论的喉科医生.
- 确定与更高的患者满意度得分相关的因素.
主要方法:
- 数据来自美国喉科协会成员在多个在线平台上收集的数据.
- 评级正常化为五点的利克特等级.
- 对正面和负面评论的分析及其与整体分数的相关性.
主要成果:
- 在接受调查的喉科医生中,77%的医生有在线评分,平均得分为4.39/5.5.
- 积极因素包括病床上的态度,诊断的准确性,花费的时间,随访和及时性 (P < 0.001).
- 长时间的等待时间与整体评级有负相关性 (P < 0.001).
结论:
- 患者对病床旁人的态度,医生的能力和时间的看法显著影响了喉科医生的在线评分.
- 解决等待时间和加强医生与患者的沟通可以提高患者的满意度.
- 在线评论为喉科中以患者为中心的护理提供了宝贵的见解.
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