基于人类认知处理到机器人接受的顺序模型
1Graduate School of Education, Kyoto University, Kyoto, Japan.
Frontiers in robotics and AI
|April 1, 2024
概括
本研究介绍了机器人接受的三阶段模型,强调外表和礼貌的互动. 更好的机器人设计,专注于视觉吸引力和类似人类的沟通,增加了用户的接受度.
科学领域:
- 人与机器人的交互
- 认知科学是一种认知科学.
- 机器人技术 机器人技术 机器人技术
背景情况:
- 机器人越来越多地被用于面向客户的角色,但接受仍然是一个挑战.
- 现有的机器人接受模型不能完全考虑用户决策的顺序认知过程.
- 了解用户的感知对于设计可接受的通信机器人至关重要.
研究的目的:
- 提出基于人类认知过程的机器人接受的三阶段模型.
- 确定影响机器人接受的关键因素,包括外观和交互质量.
- 调查第一次接触和互动印象对接受的添加或互动效应.
主要方法:
- 开发了一个三阶段模型 (第一次接触,互动,决定) 机器人接受.
- 进行了基于场景的实验,以评估机器人的外观和对话礼貌的影响.
- 在不同交互成功场景中分析了这些因素对机器人接受的影响.
主要成果:
- 机器人的外观和对话礼貌显著增加了接受率.
- 在外表和礼貌之间没有发现显著的相互作用效应.
- 从第一次接触和互动的印象被添加处理.
结论:
- 通过改善视觉设计和沟通中类似人类的礼貌来提高机器人的接受度.
- 这些发现支持一种增材设计方法,表明对外观和行为进行独立改进是有益的.
- 拟议的模型为设计在服务环境中更受欢迎和可接受的机器人提供了一个框架.
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