在直播期间的冲动购买行为:稀缺性说服和价格感知的缓解效应
Zhitan Feng1, Abdullah Al Mamun2, Mohammad Masukujjaman3
1School of Art and Media, Nantong Open University, Nantong City, Jiangsu Province, 226000, China.
Heliyon
|April 1, 2024
概括
社会影响和心理因素显著预测直播购物中的冲动购买行为. 营销人员可以利用这些见解,包括价格感知和稀缺性,以提高参与度.
科学领域:
- 消费者行为 消费者行为
- 电子商务营销 电子商务营销
- 心理学 心理学 心理学
背景情况:
- 冲动购买在电子商务中很普遍,特别是在直播活动期间.
- 刺激-生物体-反应 (S-O-R) 模型为了解消费者行为提供了一个框架.
- 在现场直播的背景下,关于冲动购买的具体驱动因素的研究有限.
研究的目的:
- 确定影响直播期间冲动购买行为的关键因素.
- 测试价格感知和稀缺性说服的温和效应.
- 将S-O-R模型扩展到电子商务直播环境.
主要方法:
- 在线自我管理问卷分发给837名中国参与者 (18岁以上).
- 使用部分最小平方结构方程建模 (PLS-SEM) 进行数据分析,使用Smart-PLS 4.0.0.
- 研究心理因素对冲动购买的直接和中介影响.
主要成果:
- 对社会影响的敏感性,冲动购买倾向,认知和情感反应显著预测冲动购买.
- "冲动购买的冲动"作为心理因素和实际购买行为之间的调解者.
- 价格感知和稀缺性说服被证实是显著的调节者.
结论:
- 实际上,S-O-R模型得到了扩展,以解释直播电子商务中的冲动购买.
- 了解认知和情绪路径对于冲动购买行为至关重要.
- 调查结果为营销人员提供了可操作的策略,以优化直播购物体验和活动.
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