创新和验证:以设计为导向的模拟优化,以测试多专业诊所中集中注册的可行性
Maryam Hosseini1, Alice M Gittler2, Michael Hoak1
1EwingCole, New York, NY, USA.
HERD
|April 2, 2024
概括
通过设计主导的模拟优化过程 (DLSO) 优化门诊注册,大大降低了座位需求和楼层普查. 这种方法验证了创新的医疗保健注册模式,提高了效率.
科学领域:
- 医疗保健 运营 研究 研究 研究
- 模拟建模模的模拟模型.
- 过程优化 过程优化
背景情况:
- 手动医疗注册流程效率低下,导致患者服务延迟和资源分配不足.
- 优化混合集中注册模式和整合技术对于提高医疗保健效率至关重要.
研究的目的:
- 评估以设计为导向的模拟优化过程 (DLSO) 的可行性,以支持门诊注册的创新.
- 在混合登记系统中确定影响资源需求的关键因素.
主要方法:
- 使用代模拟优化方法来测试概念验证混合注册系统.
- 具有四个和五个注册选项的配置在30%和50%的预注册率下进行了评估,使用自助服务亭作为基线.
主要成果:
- 一个以30%预先注册率的集中注册系统每天可以容纳2000名患者.
- 增加的预注册率 (30%-50%) 导致座位需求大幅减少 (23%-32%) 和最高楼层普查 (20%-26%).
结论:
- 以设计为导向的模拟优化 (DLSO) 是有效的验证新的医疗保健概念和管理创新复杂性.
- DLSO的实验有助于确保利益相关者购买医疗保健环境中的新运营模式.
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