聊天GPT的AI能力和人类特征对工作环境中传播信息的影响
1Headquarters, HJ Institute of Technology and Management, 71 Jungdong-ro 39, Bucheon-si, Gyeonggi-do, 14721, Republic of Korea.
Scientific reports
|April 2, 2024
概括
聊天GPT的功能,如更新和类似人类的特征,提高办公室工作者的知识和满意度,推动积极的口碑 (WOM). 年龄会影响WOM,但性别不会.
科学领域:
- 信息系统信息系统信息系统
- 人与计算机的交互
- 组织行为 组织行为
背景情况:
- 人工智能聊天机器人,特别是ChatGPT,在工作场所越来越多地使用.
- 了解它们对员工知识,满意度和口碑 (WOM) 的影响至关重要.
研究的目的:
- 调查使用ChatGPT的办公室工作者中影响WOM的因素.
- 检查ChatGPT的属性如何影响知识过程,满意度和WOM.
主要方法:
- 使用分层随机抽样对办公环境中的ChatGPT用户进行定量方法.
- 使用SmartPLS 4进行结构方程建模 (SEM) 来测试假设.
主要成果:
- 系统更新,记忆能力和非语言障碍增强了知识的获取和应用.
- 人类类型的个性特征增加了实用价值和满意度.
- 知识过程对实用价值,满意度以及随后的WOM产生了积极的影响. 年龄与WOM正相关.
结论:
- 聊天GPT的属性显著影响知识,满意度和办公室环境中的WOM.
- 人工智能聊天机器人可以成为提高员工绩效和参与度的宝贵工具.
- 这些发现有助于理解人工智能在工作场所的采用及其对沟通和知识共享的影响.
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