高参与度的工作实践对员工和服务成果的悖论性影响:三色视角
Xiaoxi Yang1, Alia Qadir2, Bilal Shahid3
1School of Economics and Management, Southwest Petroleum University, Chengdu, China.
Frontiers in psychology
|April 3, 2024
概括
高参与度工作实践 (HIWPs) 提高了服务性能,但增加了工作量,影响了福祉和工作与家庭平衡. 支持性领导对于最大限度地提高HIWPs的好处和最大限度地减少缺点至关重要.
科学领域:
- 组织心理学 组织心理学
- 人力资源管理 人力资源管理
- 服务管理服务管理.
背景情况:
- 高参与性工作实践 (HIWPs) 越来越多地被采用,但它们对员工福祉和服务成果的复杂影响需要细微的理解.
- 工作需求-资源 (JD-R) 模型提供了一个框架来分析HIWPs通过工作需求和资源的双重影响.
- 了解HIWPs,员工成果和主管支持之间的相互作用对于组织的有效性至关重要.
研究的目的:
- 调查高参与度工作实践 (HIWPs) 对服务绩效,工作与家庭冲突,主观幸福感和工作与家庭丰富性的多方面的影响.
- 检查客户导向 (工作资源) 和工作量 (工作需求) 在HIWPs-结果关系中的调解作用.
- 评估监督支持对这些途径的调节效应.
主要方法:
- 一项量化研究利用巴基斯坦475名银行员工自行管理的问卷.
- 使用SPSS,AMOS和PROCESS宏来测试拟议的假设进行了调节调解分析.
- 研究框架整合了工作需求-资源 (JD-R) 模型和三色服务概念.
主要成果:
- 通过促进客户导向,HIWPs被发现可以提高服务性能.
- 同时,HIWPs被证明会增加员工的工作量,对主观幸福感产生负面影响,并增加工作与家庭之间的冲突.
- 监管人员的支持显著缓解了HIWPs和员工成果之间的关系,减轻了负面影响.
结论:
- 实施HIWPs需要谨慎管理,以平衡增强服务绩效与对员工潜在的负面影响.
- 支持性领导力对于缓冲HIWPs的不利影响至关重要,例如工作量增加和工作家庭冲突.
- 组织应在强有力的领导层的支持下,战略性地部署HIWPs,以实现可持续增长和员工福祉.
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