关系的先例及其在患者与医生的互动中关系凝聚力的调解作用
Yuvaraj Nath1, Praveen Kumar2, M P Pradeep3
1JSS Centre for Management Studies, JSS Science and Technology University, Mysuru, Karnataka, India.
Heliyon
|April 4, 2024
概括
医生关系显著增强了患者关系. 尊重,责任和理解构建了关系凝聚力,这对于在竞争激烈的医疗保健环境中保留患者至关重要.
科学领域:
- 医疗保健管理的管理
- 患者与医生的关系研究 患者与医生的关系研究
- 行为科学 行为科学
背景情况:
- 医疗保健服务面临越来越多的竞争,需要吸引和留住患者的战略.
- 建立强大的患者与医生的关系对于持续的赞助和客户群增长至关重要.
研究的目的:
- 检查患者与医生的互动中关系的先例.
- 研究关系对患者与医生的关系的影响.
主要方法:
- 采用结构化问卷的横截面调查.
- 从印度卡纳塔克州的326名患者收集的数据.
- 用于数据分析的结构方程建模 (SEM).
主要成果:
- 发现尊重,责任和理解显著影响关系凝聚力.
- 报告被确定为患者与医生关系中的关键调解变量.
- 调查结果证实了印度背景下关系,尊重和关系质量之间的关系的经验有效性.
结论:
- 发展患者关系对于旨在建立更强大的客户关系的医疗保健专业人员和机构至关重要.
- 强调"关系"作为服务互动的组成部分,可以提高患者的留守率.
- 建议在未来进行研究,包括纵向和实验研究,以进一步探索服务行为对关系的影响.
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