客户对加利福尼亚州产品处方计划的经验和满意度:一种定性评估,以告知以人为中心和尊重程序模型的客户
Elizabeth C Rhodes1,2, Rafael Pérez-Escamilla3,4, Ngozi Okoli3,5
1Hubert Department of Global Health, Rollins School of Public Health, Emory University, Atlanta, GA, United States.
Frontiers in public health
|April 4, 2024
概括
制造处方计划提高粮食安全和健康. 客户表示高度满意,重视尊重互动和自主权,但建议改善隐私和更广泛的商店选择,以提高可用性.
科学领域:
- 营养与公共卫生 营养与公共卫生
- 医疗保健服务研究 医疗服务研究
背景情况:
- 产品处方计划有望改善粮食安全,饮食习惯和整体健康.
- 了解客户的观点对于评估这些举措的质量和以人为中心至关重要.
研究的目的:
- 描述客户体验和对产品处方程序的满意度.
- 评估客户在这些计划中感受到尊重和尊严的程度.
- 收集建议,以提高客户在生产处方程序的体验.
主要方法:
- 与产品处方程序的客户进行了四次焦点小组讨论.
- 参与者来自加利福尼亚州的两个联邦合格健康中心.
- 采用修改后的框架分析方法来确定客户体验中的关键主题.
主要成果:
- 三个主要主题出现了:尊重编程,客户端自主性和程序可用性.
- 客户赞赏员工的尊重互动,以及礼品卡为购买产品提供的隐私.
- 建议包括通过收银员教育加强隐私,并通过允许在更广泛的商店购买来增加自主权.
结论:
- 客户对产品处方程序的满意度很高,特别是在尊重互动和选择方面.
- 提高隐私和自主性可以进一步提高这些计划的以人为中心性和有效性.
- 这些发现可以指导开发更具影响力和吸引力的产品处方计划.
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