初级保健中的远程咨询:患者的经验和改进建议
Richard O de Visser1, Chimela Nwamba1, Eve Brearley1
1Brighton & Sussex Medical School, UK.
Journal of health psychology
|April 6, 2024
概括
远程咨询 (RCs) 提供方便,但需要用户友好的系统和合适的条件. 改善患者体验需要解决各种初级保健需求的技术障碍和沟通挑战.
科学领域:
- 主要护理医学 医疗保健
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
背景情况:
- 在COVID-19大流行期间,远程咨询 (RCs) 在初级保健领域迅速扩大.
- 持续使用RCs需要对患者体验进行评估,以确定需要改进的领域.
研究的目的:
- 探索英国初级保健中远程咨询的患者经验.
- 确定影响RCs有效性和满意度的因素.
主要方法:
- 使用解释性现象学分析 (IPA) 的定性研究.
- 对英国17名成年人进行了采访,其中包括5名除英语以外的第一语言 (FLotE).
主要成果:
- RCs的便利性取决于适当的技术和使用条件.
- 非用户友好的系统甚至给那些有良好的电子健康素养的人带来了挑战.
- 在RC中减少对非语言线索的依赖可能会限制同情心,并给FLotE患者带来困难.
- RC被认为不适合复杂的或涉及心理的条件.
- 缺乏护理的连续性成为一个重大问题.
结论:
- 患者强调需要更加用户友好的远程咨询流程.
- 更多地考虑患者对咨询类型的偏好对于优化RC实施至关重要.
- 解决技术,沟通和护理连续性问题对于提高初级保健远程咨询体验至关重要.
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