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Updated: Jun 28, 2025

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Movement Retraining using Real-time Feedback of Performance
Published on: January 17, 2013
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使用每日基于网络的实时反来改善患者和家庭的体验
Lisa M Remer1,2, Kristin Line3, Alyssa Paolella3
1Division of Hospital Medicine, Cincinnati Children's Hospital Medical Center, Cincinnati, Ohio, USA.
Journal of patient experience
|April 11, 2024
概括
每日自动化患者体验调查提供实时反,可立即恢复服务. 这种低成本的方法,使用每日脉冲测量 (DPM),使得有针对性的反应和改善患者护理.
科学领域:
- 医疗保健管理的管理
- 患者体验研究 研究研究
- 服务恢复战略 服务恢复策略
背景情况:
- 实时反对于患者和家庭体验 (PFE) 倡议中的即时服务恢复至关重要.
- 传统的方法往往需要大量的时间和财务投资.
- 开发具有成本效益的解决方案对于广泛采用至关重要.
研究的目的:
- 描述一个自动化的日常体验问题的实施,每日脉冲测量 (DPM),使用一个"教育"系统.
- 评估DPM的可行性和对患者和家庭体验的影响,以最小的管理成本.
- 评估DPM在促进有针对性,及时恢复服务方面的有效性.
主要方法:
- 与"教育"系统建立了合作伙伴关系,以部署自动化每日脉冲测量 (DPM).
- 该DPM问题通过计划-做-研究-行动循环进行了代改进,并纳入了家庭反.
- 该DPM在所有医院单位逐步实施.
主要成果:
- DPM的响应率达到了23%,相当于医院医疗保健提供者和系统 (HCAHPS) 消费者评估调查的响应率24%.
- DPM并没有对两个评估的PFE调查问题产生一致的影响.
- 在DPM实施后,表现出更好的PFE分数的单位与静态分数的单位相比,显示出更好的服务恢复.
结论:
- 自动实时反系统,如DPM,可以在最小的管理成本下实施.
- 虽然对特定PFE调查指标的直接影响可能有所不同,但DPM有助于有针对性的服务恢复.
- 该研究强调了技术驱动反的潜力,以有效地改善患者和家庭的体验.
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