在COVID-19大流行期间的虚拟工作会议:好,坏和丑
Katherine A Karl1, Joy V Peluchette2, Navid Aghakhani1
1The University of Tennessee at Chattanooga, Gary W Rollins College of Business, Chattanooga, TN, USA.
Small group research
|April 11, 2024
概括
在工作会议上使用视频会议有好处和坏处. 常见的问题包括摄像机/麦克风问题,在电话中吃饭,以及管理会议,以及一般在家工作的挑战.
科学领域:
- 组织行为 组织行为
- 沟通研究 沟通研究
- 人与计算机的交互
背景情况:
- 随着COVID-19大流行,人们迅速转向远程工作,越来越多地依赖视频会议来进行专业沟通.
- 了解视频会议工具的用户体验对于有效的远程协作至关重要.
研究的目的:
- 探索与在工作会议中使用视频会议相关的积极和消极的多方面的经验.
- 确定专业人员在疫情引发的远程工作中遇到的关键主题和挑战.
主要方法:
- 对来自LinkedIn讨论板的549条评论进行了定性内容分析.
- 采用文本挖掘技术,系统地识别用户生成内容中的反复出现的主题.
主要成果:
- 出现了六个主要主题:摄像机和麦克风功能 (3个主题),会议管理和礼仪 (2个主题) 以及一般在家工作的挑战 (1个主题).
- 具体问题包括技术困难,分心,以及职业和个人界限的模糊.
结论:
- 视频会议具有复杂的好处和缺点组合,影响工作场所动态.
- 调查结果为制定有效的工作场所政策和实践提供了洞察力,以优化远程会议体验,并为未来的通信技术研究提供信息.
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