在COVID-19的压力下,社会服务提供者:适应,倦怠和弹性
Judith Lm McCoyd1, Laura Curran1, Elsa Candelario1
1School of Social Work, Rutgers University, New Brunswick, USA.
Journal of social work (London, England)
|April 11, 2024
概括
社会服务工作者通过采用新技术和管理增加的需求来适应COVID-19,尽管他们面临着倦怠和分散的支持. 改善基础设施对于未来的危机应对至关重要.
科学领域:
- 社会工作 社会工作 社会工作
- 公共卫生 公共卫生
- 社会学 社会学 社会学
背景情况:
- COVID-19大流行给社会服务组织及其员工带来了前所未有的挑战.
- 服务提供中断和客户需求的转变要求社会工作者迅速适应.
- 了解社会工作者在危机期间的经历对于未来的准备至关重要.
研究的目的:
- 检查社会服务组织和工作人员如何应对COVID-19大流行.
- 调查服务中断的管理,感知到的客户需求,以及向远程工作的过渡.
- 了解社会工作者如何应对与流行病相关的需求和转型.
主要方法:
- 探索性,横截面的调查设计.
- 在美国东北部一个州的1472名社会服务工作者中进行了便利样本.
- 收集关于服务中断,客户需求,远程工作经验和应对机制的数据.
主要成果:
- 社会工作者在面对危机时表现出了性,创新和适应能力.
- 工人采用了新技术,管理了增加的需求,并导航了新的工作与生活的界限.
- 尽管有适应能力,但工人经历了倦怠症状,强调了在组织支持下面的挑战.
结论:
- 在COVID-19大流行期间,社会工作者表现出了显著的适应能力和性.
- 监督和沟通的碎片化加剧了前线工作者的挑战.
- 加强行政和监督基础设施对于在未来的危机中支持社会工作者至关重要.
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