交谈技术和对隐信息的反应
Nikolos Gurney1, George Loewenstein2, Nick Chater3
1Institute for Creative Technologies, University of Southern California, Los Angeles, CA, United States America.
PloS one
|April 11, 2024
概括
像语音助理一样,对话式人工智能使人们对隐藏的信息更加批判性. 当信息通过对话提供时,用户不太可能评估产品,更有可能记住缺失的细节.
科学领域:
- 人与计算机的交互
- 认知心理学 认知心理学
- 人工智能的人工智能
背景情况:
- 决策通常涉及推断缺少的信息.
- 交谈技术 (例如谷歌助理,Alexa) 越来越多地用于信息检索.
- 传统的数字媒体呈现信息的方式不同于对话代理.
研究的目的:
- 调查对话信息提供如何影响用户对隐藏信息的反应.
- 为了比较对话与传统数字媒体对推断和回忆的影响.
- 确定驱动这些影响的潜在心理机制.
主要方法:
- 实验使用各种对话模式进行:录制电话,聊天对话和脚本.
- 参与者与对话代理和传统数字媒体互动.
- 测量了对产品/服务的评价,以及保留信息的回忆.
主要成果:
- 交谈式信息提供导致了对产品/服务的评估减少,并保留了信息.
- 用户更有可能回忆起当通过对话提供信息时被扣留的信息.
- 这些效应在不同的对话格式和谷歌助理中都是一致的.
结论:
- 交谈式人工智能促使人们对不完整的信息进行更为关键的接触.
- 用户关于隐藏信息原因的直觉驱动这些关键反应.
- 这些发现对设计更透明和以用户为中心的AI交互有影响.
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