澳大利亚医疗保健预约提醒的消费者偏好:一个离散选择实验
Shayma Mohammed Selim1, Sameera Senanayake2,3, Steven M McPhail2,4
1Australian Centre for Health Services Innovation and Centre for Healthcare Transformation, School of Public Health and Social Work, Queensland University of Technology, 60 Musk Avenue, Kelvin Grove, Brisbane, QLD, 4159, Australia. shayma.mohammedselim@hdr.qut.edu.au.
The patient
|April 11, 2024
概括
消费者更喜欢在约会前不到3天发送的短信预约提醒. 关键功能包括成本细节和取消或修改预约的能力,将系统选择概率提高到97%.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 消费者行为 消费者行为
- 医疗信息学 医疗信息学
背景情况:
- 改善患者在医疗保健预约的出席率对于服务效率至关重要.
- 了解消费者偏好是设计有效预约提醒策略的关键.
研究的目的:
- 确定医疗预约提醒系统的关键属性.
- 确定医疗保健消费者对这些属性的偏好.
主要方法:
- 用澳大利亚一般人口样本 (n=361) 进行了一项离散选择实验.
- 受访者根据模式,时间,内容和互动性评估了提醒选项.
- 用多项逻辑模型来分析偏好.
主要成果:
- 对短信提醒发送不到3天的短信有强烈的偏好.
- 包括约会费用和取消/修改选项在内的提醒受到了青.
- 具有这些首选特征的系统有97%的可能性被选中.
结论:
- 医疗保健消费者对预约提醒系统的偏好是明确的.
- 调查结果可以为设计和实施更有效的提醒系统提供信息.
- 未来的研究应该探索将偏好的提醒与其他出席策略结合起来.
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