在工作残疾评估期间为客户增加价值:从验尸医生的角度进行定性探索
Marije E Hagendijk1, Zhouwen Tan2, Marijke Melles2
1Department of Public and Occupational Health, Amsterdam UMC Location University of Amsterdam, Coronel Institute of Occupational Health, Amsterdam Public Health Research Institute, Amsterdam, The Netherlands.
Work (Reading, Mass.)
|April 12, 2024
概括
验尸医生确定了有价值的工作残疾评估的关键因素. 改善流程,协作,客户互动和信息共享可以提高以客户为中心的护理和结果.
科学领域:
- 职业医学 职业医学是专业的.
- 医疗保健服务研究 医疗服务研究
- 定性研究方法 定性研究方法
背景情况:
- 基于价值的医疗保健服务强调与成本相比,客户重要的结果.
- 在工作残疾评估中了解客户价值目前是有限的.
研究的目的:
- 探索验尸医师 (ME) 在工作残疾评估中的价值感知.
- 在这个过程中识别促进者,障碍和机会,以提高客户价值.
主要方法:
- 一项探索性定性研究,涉及7个半结构面试与荷兰的MEs.
- 应用了主题编码来分析采访数据.
主要成果:
- 确定了22个促进者,17个障碍物和11个机会.
- 这些项目分为四大主题:连贯的流程,跨学科的合作,以客户为中心的互动和信息提供.
结论:
- 识别了促进者,障碍和机会,可以指导改善工作残疾评估.
- 改进可以更好地使评估实践与客户需求保持一致,并提高整体价值.
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