影响澳大利亚老年护理和残疾服务临床数据和文档质量的因素:以用户为中心的视角
Gap Tshering1, Lakkhina Troeung2, Rebecca Walton2
1Brightwater Research Centre, Brightwater Care Group, Inglewood, Australia. Gap.Tshering@brightwatergroup.com.
改善老年护理和残疾服务的临床数据质量需要解决人员,培训和系统问题. 了解这些因素是提高护理和监管报告的关键.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 信息管理 信息管理
- 老年护理和残疾人服务.
背景情况:
- 临床文档和数据质量对于澳大利亚老年护理和残疾服务的监管报告,安全和质量至关重要.
- 现有的研究表明需要改进,但缺乏对这些部门数据质量问题的具体原因和解决方案的理解.
研究的目的:
- 探索老年护理和残疾服务工作人员在临床数据质量方面的经验.
- 在西澳大利亚的一家大型服务提供商中,确定临床数据质量问题的根源原因.
- 为数据质量优化解决方案的开发提供信息.
主要方法:
- 一个有目的的135名老年护理和残疾人员样本参与了调查.
- 数据收集包括半结构面试和基于网络的调查.
- 使用诱导性主题分析,从收集的数据中推导出主题和子主题.
主要成果:
- 确定了数据和文档质量问题的八个主要原因.
- 这些原因包括人员相关的挑战,教育和培训缺口,外部障碍以及操作指南的问题.
- 其他原因包括组织实践和文化,技术基础设施,系统设计局限性和系统配置挑战.
结论:
- 老年护理和残疾服务中的临床数据质量受到内部和外部因素的复杂组合的影响.
- 服务提供商和行业之间的协作努力对于开发有效解决方案至关重要.
- 需要优化解决方案,包括行为和技术,以支持高质量的护理和改善监管报告.
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