医疗保健中的波动性,不确定性,复杂性和模糊性 (VUCA)
Ana Cernega1, Dragoș Nicolae Nicolescu1, Marina Meleșcanu Imre2
1Department of Organization, Professional Legislation and Management of the Dental Office, Faculty of Dental Medicine, "Carol Davila" University of Medicine and Pharmacy, 17-23 Plevnei Street, 020021 Bucharest, Romania.
Healthcare (Basel, Switzerland)
|April 13, 2024
概括
医疗保健专业人员面临着波动性,不确定性,复杂性和模糊性 (VUCA) 的挑战. 一种新的VUCA治疗方法,强调视力,理解,清晰度和敏捷性,为医生提供跨功能技能,以应对危机并改善患者护理.
科学领域:
- 医疗保健管理的管理
- 医学教育 医学教育
- 系统思维 系统思维
背景情况:
- 医疗行业在一个动态的外部环境中运作,其特点是波动性,不确定性,复杂性和模糊性 (VUCA).
- 这些VUCA元素造成了影响医疗保健专业人员和更广泛的医疗保健系统的动荡和挑战.
- 医生与病人之间的关系特别容易受到这些环境压力.
研究的目的:
- 设计一个特定于医疗保健的VUCA维度,以分析影响因素.
- 识别和分析影响医生与患者关系和医疗保健系统动态的因素.
- 为了减轻这些挑战的影响,为医疗保健提供"VUCA治疗".
主要方法:
- 一个针对医疗保健的VUCA框架的概念化.
- 分析影响医生与患者关系的因素在医疗保健系统.
- 开发一种名为"VUCA治疗在医疗保健"的战略方法.
主要成果:
- 该研究确定了导致医疗保健波动,不确定性,复杂性和模糊性的关键因素.
- 提出了一种战略性的"VUCA治疗",以视觉,理解,清晰和敏捷为中心.
- 这种治疗需要医疗专业人员培养跨职能能力 (软技能).
结论:
- 打击医疗保健VUCA需要培养医疗专业人员的视野,理解,清晰度和敏捷性.
- 获得跨职能能力可以提高适应性,预测性和改善以患者为中心的护理.
- 实施这些技能可以提高医疗保健系统的功能和效率,从微观到宏观层面.
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