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手术服务的利用率和患者对手术服务的满意度
1Department of Surgery, Bir Hospital, National Academy of Medical Sciences, Kathmandu, Nepal.
患者对伯尔医院手术服务的满意度很高,大多数患者报告满意度. 紧急手术患者在手术组中表现出最高的满意度得分.
科学领域:
- 医疗保健管理的管理
- 手术服务质量 质量 手术服务质量
- 患者体验研究 研究研究
背景情况:
- 患者满意度是改善医疗保健服务质量的关键指标.
- 评估患者满意度和服务利用率对于外科部门至关重要.
- 伯尔医院的目标是评估其手术服务中的患者满意度.
研究的目的:
- 评估服务利用率和患者满意度.
- 确定影响手术患者满意度的因素.
- 为手术护理的质量改善计划提供数据.
主要方法:
- 进行了前性横截面分析研究.
- 从2021年2月到2023年6月在伯尔医院收集的数据.
- 用麻醉患者满意度表 (SAPS) 测量患者满意度,并用SPSS v20进行分析.
主要成果:
- 在保守,选择性和紧急手术组中分析了152名患者.
- 超过95%的患者表示对治疗/护理感到满意或非常满意.
- 平均满意度得分:保守的 (22.13±2.53),选择性的手术 (21.11±2.55),紧急手术 (21.66±2.68).
结论:
- 在Bir医院的手术服务中观察到高水平的患者满意度.
- 与选择性手术组相比,紧急手术组的满意度得分显著更高.
- 调查结果表明,在外科部门提供成功的服务和积极的患者体验.
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