在制造业组织中评估关键绩效指标的方法
Patrick Hester1, Barry Ezell2, Andrew Collins2
1Department of Management and Accountancy University of North Carolina at Asheville Asheville, NC 28804.
概括
本研究介绍了一种科学基础的方法来评估关键绩效指标 (KPI),增强战略监测. 它整合了利益相关者的投入和数学原则,以实现更有效的组织绩效评估.
科学领域:
- 组织管理 组织管理
- 性能测量 性能测量 性能测量 性能测量 性能测量
- 业务分析 业务分析
背景情况:
- 关键绩效指标 (KPI) 对于监测组织的战略健康和目标实现至关重要.
- 当前的KPI评估通常是非正式的,缺乏科学严谨性,依赖于外部顾问.
- 在KPI评估的结构化,基于科学的方法中存在差距,这些方法还考虑了实际的可用性.
研究的目的:
- 开发和部署基于学术文献的KPI评估的新方法.
- 创建一种以科学为基础的方法,平衡学术严谨性与从业人员的使用方便性需求.
- 通过系统的KPI评估来加强组织绩效监测.
主要方法:
- 开发一个KPI评估方法,整合学术文献和从业人员的关注.
- 包括多个层面的组织利益相关者参与.
- 介绍基于以价值为中心的思维为KPI评估的数学基础.
- 通过案例研究来展示方法.
主要成果:
- 开发和部署了KPI评估的结构化方法.
- 该方法结合了利益相关者的观点和评估的数学基础.
- 该案例研究证明了拟议的KPI评估方法的实际应用.
- 该方法有助于对组织绩效与KPI值进行评估.
结论:
- 拟议的方法提供了一种科学支持的,但又实用的KPI评估方法.
- 利益相关者的参与和以价值为中心的数学基础改善了KPI评估.
- 这项研究为更严格,更有效的组织绩效管理提供了基础.
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