一个跨国比较公共自主运输的用户体验
Mauro Bellone1, Azat Ismailogullari2, Tommi Kantala3
1Chalmers University of Technology, Hörsalsvägen 7a, 412 96 Göteborg, Sweden.
European transport research review
|April 16, 2024
概括
在波罗的海国家,用户对自主公共交通的体验是积极的,特别是在安全方面. 对于与移动作为服务 (MaaS) 集成的自动化最后一英里服务的需求是显而易见的,尽管受当地因素的影响.
科学领域:
- 运输科学 运输科学
- 人与计算机的交互
- 城市规划 城市规划
背景情况:
- 自主运输是一个不断增长的全球趋势,对公共交通和移动性作为服务 (MaaS) 有很大的潜力.
- 人口密集的城市地区面临着拥堵,污染和空间限制的挑战,这使得有效的公共交通至关重要.
- 了解用户体验对于成功整合自主公共交通至关重要.
研究的目的:
- 为了比较波罗的海国家自主公共交通的用户体验.
- 了解公众对未来自主移动解决方案的需求.
- 评估在Maas框架内自动化最后一英里服务的潜力.
主要方法:
- 在自动化电动小巴 (2018-2019) 试点项目期间,通过问卷评估用户体验.
- 从赫尔辛基 (芬兰),塔林 (爱沙尼亚),Kongsberg (挪威) 和格但斯克 (波兰) 的试点项目中收集了数据.
- 对有关安全,保障和整体满意度的反数据进行了统计分析.
主要成果:
- 在所有被研究的城市中,乘客报告说自动驾驶汽车上的个人安全和安全水平很高.
- 总体来说,反是积极的,城市之间存在统计学上显著的差异,可能与路线设计有关.
- 在所有反类别中,与女性相比,男性的满意度得分始终较低.
结论:
- 对于自动化最后一英里公共交通服务有明显的需求.
- 与移动作为服务 (MaaS) 的整合是未来自主移动的有希望的途径.
- 用户需求和接受受社会经济和特定位置条件的影响.
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