喜剧,共识和冲突框架:喜剧作为违反规范的行为,可以在谈判中建立共识或升级冲突
Jeremy A Yip1, Kelly Kiyeon Lee1
1Georgetown University, McDonough School of Business, USA.
Current opinion in psychology
|April 16, 2024
概括
谈判中的幽默可以建立共识或升级冲突. 它被认为是温和的内组观察员,促进合作,但冒犯外组观察员,引发竞争.
科学领域:
- 社会心理学 社会心理学
- 谈判研究 谈判研究
- 通信理论 通信理论
背景情况:
- 幽默对谈判动态的影响是复杂的.
- 在社交互动中违反规范可能会导致各种结果.
- 社会身份理论为理解基于群体的感知提供了一个框架.
研究的目的:
- 提出一个框架,解释幽默如何影响谈判结果.
- 调查内部群体与外部群体在幽默感知中的作用.
- 探索幽默,违反规范和谈判行为之间的关系.
主要方法:
- 喜剧,共识和冲突框架的发展.
- 社会身份理论应用于谈判环境中的应用.
- 对幽默对规范感知和情感反应的影响的理论分析.
主要成果:
- 幽默被群体内观察者认为是良性的,促进了合作 (例如,让步).
- 被外界观察者视为冒犯性的幽默会引发竞争 (例如,积极的报价).
- 幽默通过社会身份威胁和情感反应影响谈判行为.
结论:
- 幽默在谈判中的效果取决于它是否针对集团内或集团外成员.
- 规范强度和关系因素调节了对幽默诱导的规范违规行为的看法.
- 该框架提供了关于如何管理幽默的见解,以获得建设性的谈判结果.
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