探索个人对NHS测试和跟踪系统的公众信任 - - 一个务实的反射主题分析
C M Babbage1, H Wagner2, L Dowthwaite3
1NIHR HealthTech Research Centre in Mental Heath (MindTech), School of Medicine, University of Nottingham, Nottingham, United Kingdom.
Internet interventions
|April 18, 2024
概括
公共信任是数字联系人追踪有效性的关键. 了解用户需求和数据隐私问题对于改善遵守英国国家卫生服务COVID-19应用程序等系统至关重要.
科学领域:
- 数字健康数字健康
- 公共卫生技术 公共卫生技术
- 人与计算机的交互
背景情况:
- 数字联系人追踪 (DCT) 依赖于智能手机技术来识别COVID-19暴露.
- 高度的公众合规对于DCT的有效性至关重要,但取决于公众的信任.
- 对DCT系统的信任受到了对技术,数据处理和社会因素的看法的影响.
研究的目的:
- 探索公众对英国的测试和跟踪 (T&T) 系统的信任和期望.
- 为了检查在发布之前对国家卫生服务 (NHS) COVID-19应用程序的看法.
- 确定影响用户对数字公共卫生干预措施的坚持和信任的因素.
主要方法:
- 在NHS COVID-19应用程序推出之前,与12名成年人进行了在线半结构面试.
- 实用反射主题分析用于从参与者数据中识别新出现的主题.
- 该研究的重点是了解用户对信任,合规性和数据隐私的看法.
主要成果:
- 关键主题包括所需的值得信赖的技术特性,用户合规问题和数据隐私问题.
- 在T&T系统和媒体影响的自动化水平显著影响了用户的信任感知.
- 参与者强调需要以用户为中心的设计,以加强对NHS COVID-19应用程序的遵守.
结论:
- 用户对数据隐私的要求以及自动化和手动流程之间的平衡对于信任至关重要.
- 公众对T&T系统的看法是由媒体报道和感知到的社会合规性等外部因素塑造的.
- 早期的公众参与和纳入患者和公众参与 (PPI) 的原则对于未来的数字卫生系统至关重要.
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