用户的开放性和机器人的可靠性对信任的交互影响:来自心理意图,任务执行,视觉行为和大脑激活的证据
Mingming Li1,2, Fu Guo2, Zhixing Li2
1Department of Industrial Engineering, College of Management Science and Engineering, Anhui University of Technology, Maanshan, China.
Ergonomics
|April 18, 2024
概括
用户的开放性显著影响了对机器人的信任. 低开放度的用户对可靠的机器人表现出更少的信任和更多的关注,这表明需要谨慎监控. 高开放性用户更容易信任机器人.
科学领域:
- 人与机器人的交互
- 认知心理学 认知心理学
- 神经科学是一个神经科学.
背景情况:
- 信任对于有效的人机交互 (HRI) 至关重要.
- 有限的研究探讨了用户的个性特征,特别是开放性,如何影响对现实世界HRI场景的信任.
- 了解这些因素是设计以用户为中心的机器人系统的关键.
研究的目的:
- 调查用户开放性和机器人可靠性对HRI信任的相互作用影响.
- 探索潜在的心理,行为和神经机制.
- 根据不同级别的用户开放性来区分与信任相关的响应.
主要方法:
- 使用基于语音的步行任务来模拟HRI场景.
- 收集的数据包括主观信任评级,任务绩效指标,眼睛跟踪数据和功能近红外光谱 (fNIRS) 信号.
- 参与者根据他们的开放程度进行了分类.
主要成果:
- 在用户开放性和机器人可靠性之间观察到显著的相互作用效应.
- 开放度较低的用户报告主观信任度较低,在机器人可靠性较高的情况下表现出更多的视觉固定.
- 低开放度的用户在与高度可靠的机器人互动时,显示出与推断他人的心理状态相关的关节 (rTPJ) 的激活率更高.
结论:
- 用户的开放性是调节对机器人的信任的一个关键因素.
- 开放度较低的人可能会对可靠的机器人采取更警和分析的方法,将更多的认知资源用于监控.
- 这些发现强调了在设计和部署可靠的机器人系统时考虑人格特征的重要性.
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