中国老年人的辅助产品:自我报告的需求,服务和满意度
Ailin Mao1, Hua Jiang1, Liquan Dong2
1China National Committee on Ageing Research Base for Ageing, Capital University of Economics and Business, Beijing, China.
Disability and rehabilitation. Assistive technology
|April 18, 2024
概括
改善中国老年人的辅助产品服务至关重要. 可访问的销售前和后续服务显著提高了这一群体的满意度和产品使用率.
科学领域:
- 老年学是一门学科.
- 辅助技术 辅助技术 辅助技术
- 医疗保健服务研究 医疗服务研究
背景情况:
- 老年人经常因为满意度低而停止使用辅助产品.
- 关于中国对辅助产品的需求和满意度的研究有限.
- 提高用户满意度是确保继续使用辅助设备的关键.
研究的目的:
- 调查中国老年人对辅助产品的需求和拥有情况.
- 检查服务与对辅助产品的满意度之间的关联.
- 评估将服务与满意度联系在一起的潜在机制.
主要方法:
- 使用了世界卫生组织的辅助技术快速评估 (rATA) 问卷.
- 员工分层和集群抽样,用于中国2158名老年人的代表性样本.
- 应用多重回归分析来确定服务和满意度之间的关联,包括异质性和稳定性测试.
主要成果:
- 在老年人中,对于与视力相关的辅助产品存在显著的需求差距.
- 预售服务 (β=0.600,p<0.01) 和后续服务 (β=0.270,p<0.01) 都与满意度有正相关.
- 满意度水平显示不同,取决于辅助产品的类型.
结论:
- 可访问的服务,特别是后续支持,对于提高老年人对辅助产品的满意度至关重要.
- 确保持续使用辅助产品取决于改善服务可访问性和用户满意度.
- 解决对特定辅助产品的需求差距,例如对视力障碍的产品,需要有针对性的干预措施.
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