在COVID-19大流行期间使用基于智能手机的聊天机器人进行静脉内注射后的术后护理:回顾性队列研究
Pei-Chang Wu1, Wei-Yu Chiang1, Jung Lo1
1Department of Ophthalmology, Kaohsiung Chang Gung Memorial Hospital and Chang Gung University College of Medicine, Kaohsiung, Taiwan.
JMIR formative research
|April 20, 2024
概括
一个智能手机聊天机器人改善了接受内注射 (IVI) 的与年龄相关的黄斑变性患者的术后护理. 这种系统能够早期发现症状,并增强了患者的沟通,显示了高的满意度.
科学领域:
- 眼科医生 眼科 眼科
- 数字健康数字健康
- 患者护理 患者护理
背景情况:
- 随着COVID-19大流行,常规的门诊随访被打乱,这对于眼科手术后的患者至关重要.
- 对于与年龄相关的黄斑变性 (AMD) 进行静脉内注射 (IVI) 后并发症的早期检测至关重要.
研究的目的:
- 评估基于智能手机的手术后护理聊天机器人系统 (PCCS) 实时患者症状报告.
- 评估系统在促进早期医疗干预和患者满意度方面的有效性.
主要方法:
- 接受IVI治疗AMD的患者在手术后7天使用PCCS报告眼部症状.
- 该系统提醒患者分级症状,并允许与医务人员立即沟通.
- 用户满意度通过术后第7天的问卷进行评估.
主要成果:
- 185名患者参与了这项研究;6.5%的患者报告症状恶化,导致一些患者提前咨询.
- 在迅速介入后,成功治疗了一例内炎病例.
- 87%的患者表示高度满意,愿意重复使用,并相信改善护理质量.
结论:
- 基于智能手机的聊天机器人系统可以提高接受IVI治疗的AMD患者的术后护理质量.
- 该PCCS促进了早期的医疗咨询,并证明了患者接受度很高.
- 这项技术为远程患者监测和改善眼科护理提供提供了宝贵的工具.
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