在基于EHR的临床决策支持系统中应用用户体验设计方法
Emily Gao1, Ilana Radpavar1, Emma J Clark2
1College of Letters and Sciences, University of California Los Angeles, Los Angeles, CA 90095, United States.
JAMIA open
|April 22, 2024
概括
将用户体验 (UX) 设计应用于儿科喘临床决策支持 (CDS) 工具有助于了解医生需求. 这种方法提高了可用性,并增加了这些重要的医疗保健技术的采用.
科学领域:
- 医疗保健信息学 医疗保健信息学
- 人与计算机的交互
- 儿科医学 儿科医学
背景情况:
- 临床决策支持 (CDS) 工具对于治疗儿科喘至关重要.
- 了解医生工作流程和决策是提高CDS工具可用性的关键.
- 现有的工具可能无法完全满足医生面临的各种需求和挑战.
研究的目的:
- 应用用户体验 (UX) 设计方法来开发儿童喘的CDS工具.
- 了解医生的工作流程,决策流程,障碍和儿童喘管理中的促进者.
- 提高CDS工具的可用性和增加CDS工具的使用率.
主要方法:
- 采用混合方法方法,包括半结构面试和调查.
- 医生旅程地图和人物是基于采访数据开发的.
- 数据合成涉及编码采访以确定用户目标,系统交互和体验.
主要成果:
- 确定了三个医生最终用户人格:效率,关系和学习.
- 喘CDS工具所需的功能因实践类型和个性而异.
- 医生重视的工具可以减少工作流程的摩擦,改善临床环境,并作为教学辅助. 可定制性是一个关键考虑因素.
结论:
- 用户体验设计方法有效地捕捉了医生对EHR和CDS工具交互的各种价值观和动机.
- 定制CDS工具,例如提供可定制模块,可以提高最终用户的偏好和采用.
- 在CDS开发中实施UX原则对于满足医生需求和增加工具采用是必不可少的.
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