不是所有不文明的行为都是平等的:探索使用小幅画在兽医实践中对不文明的反应
A Irwin1, H Silver-MacMahon2, L Santos3
1Applied Psychology & Human Factors research group, School of Psychology, University of Aberdeen, Aberdeen, UK.
Ergonomics
|April 22, 2024
概括
工作场所的不礼貌,一个常见的压力因素,影响幸福感. 这项研究探讨了兽医专业人员如何应对客户,同事和老年人的不礼貌,发现了各种适应策略.
科学领域:
- 兽医医学 兽医医学 兽医医学
- 职业心理学 职业心理学
- 人力资源 人力资源 人力资源
背景情况:
- 工作场所的不礼貌是一种普遍的压力因素,具有负面的健康后果.
- 有限的研究存在于不文明的目标如何反应.
- 了解反应对于减轻不良影响至关重要.
研究的目的:
- 调查兽医和兽医护士如何应对工作场所的不礼貌.
- 分析不礼貌类型和煽动者对应对策略的影响.
- 检查感知和评估在塑造反应中的作用.
主要方法:
- 对132名兽医和兽医护士进行调查.
- 评估六种不礼貌情景 (直接与间接;客户,同事,老年人).
- 评估不文明的感知,评估和潜在的反应.
主要成果:
- 直接的不礼貌促使互惠,退出,寻求支持.
- 间接的不礼貌导致了附属和忽视的反应.
- 负面评价与退出,避免,寻求支持和报告相关.
结论:
- 兽医专业人员对不礼貌行为采取不同的反应.
- 应对策略取决于背景,受不文明的类型和来源的影响.
- 感知和评价显著地塑造了如何解决不文明的问题.
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