冲刺启发的一对一的后去现场培训会 (迷你冲刺) 提高了提供者电子健康记录的效率和满意度
July Chen1, Wei Ning Chi1, Urmila Ravichandran1
1Department of Medicine, Endeavor Health, Ridge Avenue, Evanston, Illinois, United States.
使用电子健康记录 (EHR) 迷你冲刺的医生培训提高了提供者的效率和满意度. 这种具有成本效益的干预措施显示出大量的投资回报,减少了燃烧和增加了收入.
科学领域:
- 医疗信息学 医疗信息学
- 医学教育 医学教育
- 医疗保健管理部门的管理.
背景情况:
- 低效的电子健康记录 (EHR) 使用增加了医生的文档负担,认知负载和倦怠.
- 传统的EHR效率冲刺是资源密集的.
- 迷你冲刺提供了一个更经济的,一对一的培训选择.
研究的目的:
- 为了评估一个后去-live迷你冲刺干预,以优化EHR效率.
- 评估提供者的满意度和工作流的改进.
- 分析迷你冲刺培训的财务影响.
主要方法:
- 实施了一对一,供应商对供应商的迷你冲刺会议.
- 一个9点的检查清单涵盖了EHR效率技巧 (例如,日程安排组织,计费,个性化).
- 会议后进行了调查 (净发起人得分 - NPS) 和财务数据分析.
主要成果:
- 与76个提供商进行了76次会议; 37个完成了调查.
- 平均NPS为97;熟练度得分从中位数6.12增加到7.10.
- 财务分析显示,收入增加了213,234美元,在12个月内,每个提供商的收入为1,888.98美元.
结论:
- 迷你冲刺会议有效地优化了EHR平台的效率.
- 培训计划在财务上是可持续的,证明了投资回报率是积极的.
- 他们注意到提供者的高满意度和对进一步的迷你冲刺培训的兴趣.
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