超越技术界限,在虚拟心理健康同行支持中保持社区意识:与服务提供商和用户进行定性研究
Elmira Mirbahaeddin1, Samia Chreim2
1Telfer School of Management, University of Ottawa, 55 Laurier Ave E, K1N 6N5, Ottawa, ON, Canada. Smirb060@uottawa.ca.
BMC health services research
|April 24, 2024
概括
虚拟心理健康同行支持可以弥合护理的差距,但技术也可以创造障碍. 建议采用混合模式,将面对面和虚拟服务结合起来,以提高可访问性和社区建设.
科学领域:
- 心理健康服务研究 心理健康服务研究
- 数字健康数字健康
- 社区心理学 社区心理学
背景情况:
- 探讨从面对面到虚拟心理健康服务的过渡,重点关注同行支持工作者 (PSW) 和服务用户.
- 强调可获得的,以社区为基础的心理健康支持的重要性日益增加,特别是在流行病后.
- 研究技术在虚拟同行支持中既是促进者,也是障碍者的作用.
研究的目的:
- 了解技术因素如何影响心理健康同行支持服务.
- 探索在虚拟同行支持环境中创建和维护社区.
- 纳入服务用户对虚拟心理健康支持的观点.
主要方法:
- 使用半结构面试对社区心理健康组织的13名员工和27名服务用户进行定性研究.
- 应用了主题分析来确定关键主题,并提供对经验的全面理解.
- 数据收集的重点是向虚拟服务的过渡和技术的影响.
主要成果:
- 识别了通过虚拟服务满足的心理健康需求和遇到的与技术相关的边界.
- 组织和成员使用的详细策略,以在虚拟环境中建立和维持社区.
- 强调混合服务模式 (面对面和虚拟) 对于更广泛的用户覆盖的重要性.
结论:
- 当面对面的服务无法获得时,虚拟同行支持至关重要,增强社区心理健康.
- 建议采用精神健康支持服务的混合模式,以提高可访问性.
- 强调需要组织支持和公平的资源分配,以克服服务交付边界.
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