解开公众对健康的抵制性 聊天机器人:平行调解分析
Xiqian Zou1, Yuxiang Na2, Kaisheng Lai2
1School of Journalism and Communication, Tsinghua University, Beijing, China.
Frontiers in psychology
|April 25, 2024
概括
由于功能和心理障碍,以及负面的看法,许多人抵制健康聊天机器人. 了解这些因素,包括非理性因素,是改善这些个人健康管理工具的关键.
科学领域:
- 医疗信息学 医疗信息学
- 人与计算机的交互
- 行为科学 行为科学
背景情况:
- 健康聊天机器人为个人健康管理提供了巨大的潜力.
- 然而,人们普遍反对采用医疗聊天机器人技术.
- 现有的理论,如创新阻力理论 (IRT) 和原型意愿模型 (PWM),为理解这种阻力提供了框架.
研究的目的:
- 调查功能障碍,心理障碍和负面原型感知作为健康聊天机器人抵抗的先例.
- 探索将这些障碍与抵抗联系起来的理性和非理性心理机制.
- 在这些关系中检查抵抗意图和意愿的调解作用.
主要方法:
- 一项使用部分最小平方结构方程模型 (PLS-SEM) 的定量研究.
- 从398名参与者的样本中收集的数据.
- 分析的重点是确定障碍,感知和抵抗倾向之间的途径.
主要成果:
- 抵抗意图调解了功能/心理障碍与抵抗行为之间的联系.
- 抵抗的意图和意愿调解了负面原型感知和抵抗行为之间的关系.
- 与功能和心理障碍相比,消极的原型感知是通过意愿进行抵抗行为的更强有力的预测因素.
结论:
- 这项研究通过结合非理性因素来解释健康聊天机器人阻力来扩展IRT.
- 研究结果强调了负面感知和心理机制对用户抵抗的重大影响.
- 确定潜在的干预点,以解决和减少对健康聊天机器人采用的阻力.
相关概念视频
Social Proof
27.7K
Social proof is a form of persuasion based on comparison and conformity. People compare their behavior and actions to what others are doing and will change to conform to do what their peers do.
27.7K
Obedience
32.9K
According to obedience research, we may harm others under the forceful pressures of an authority figure (Milgram, 1974). How about if the inappropriate orders were delivered with less force? The increasing interdependence between nurses and physicians compelled Hofling and his colleagues to explore nurses’ reactions to a potentially harmful medical request made by the perceived authority figure, the doctor (Hofling, Brotzman, Dalrymple, Graves, & Pierce, 1966). In this situation,...
32.9K
Stereotype Content Model
14.7K
The Stereotype Content Model (SCM) was first proposed by Susan Fiske and her colleagues (Fiske, Cuddy, Glick & Xu, 2002; see also Fiske, 2012 and Fiske, 2017). The SCM specifies that when someone encounters a new group, they will stereotype them based on two metrics: warmth—or that group’s perceived intent, and how likely they are to provide help or inflict harm—and competence—or their ability to carry out that objective. Depending on the warmth-competence...
14.7K
Barriers to Effective Communication II
3.6K
The barriers to effective communication also include cultural barriers, semantic barriers, gender barriers, and time constraints.
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
Cultural barriers:
Differences in values, beliefs, religion, knowledge, and tradition can significantly impact communication. Awareness of nonverbal cues is critical, especially when conversing with a patient from a different culture. What appears appropriate in one culture may be inappropriate in another.
Semantic barriers:
As a result of their tendency to use...
3.6K
Conformity
45.1K
Conformity is the change in a person’s behavior to go along with the group, even if that person does not agree with the group.
45.1K
Milgram's Obedience to Authority
6.4K
Obedience to authority is classically demonstrated in a more famous series of social psychology experiments performed by Stanley Milgram. He was a social psychology professor at Yale who was influenced by the trial of Adolf Eichmann, a Nazi war criminal. Eichmann’s defense for the atrocities he committed was that he was “just following orders.”
6.4K


