概括
医疗保健专业人员每天都面临着具有挑战性的患者接触,这会影响他们的福祉. 本次研讨会分享了有效管理困难患者行为的策略,同时优先考虑提供者心理健康.
科学领域:
- 医疗保健 医疗保健 医疗保健 医疗保健
- 心理学 心理学 心理学
- 医学教育 医学教育
背景情况:
- 15%的成人患者接触涉及具有挑战性的行为,态度或生活情况.
- 困难的患者接触可以唤起负面的情绪,如恐惧,丧和愤怒在医疗保健专业人员.
- 挑战包括口头虐待,反复承认自我伤害行为,以及负面的健康信念.
研究的目的:
- 探索与具有挑战性的患者工作的医疗保健专业人员的经验.
- 确定在为这种患者群体提供护理时遇到的困难.
- 了解学习的经验教训和为成功的患者管理而开发的建设性反应.
主要方法:
- 一场研讨会,由12位医疗保健专业人员提供个人叙述.
- 分享经验和应对策略的定性分析.
- 专注于住院病人的设置,提供者有义务治疗所有患者.
主要成果:
- 医疗保健专业人员经常遇到被描述为"困难"的患者,估计有15%的成年人遇到.
- 这些互动往往会给提供者带来严重的情绪困扰.
- 提供者开发应对机制,并从这些具有挑战性的情况中吸取教训.
结论:
- 为具有挑战性的患者提供护理需要特定的策略和医疗保健专业人员的支持系统.
- 解决提供者的情绪损失对于保持护理质量和提供者的福祉至关重要.
- 分享个人叙述为管理复杂的患者-提供者动态提供了宝贵的见解.
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