探索虚拟第一初级保健中的患者体验和观点:从综合卫生系统进行的跨部门研究
Salim M Saiyed1,2, Razan El Sayed1, Safi Khattab1
1Department of Telehealth, UPMC Central PA, Harrisburg, Pennsylvania, USA.
概括
虚拟第一初级保健 (VPC) 被患者接受得很好,大多数患者表示满意,对医生与患者关系没有负面影响. 这种模式显示出在综合卫生系统中更广泛实施的前景.
科学领域:
- 医疗保健服务研究 医疗服务研究
- 数字健康数字健康
- 初级保健创新初级保健的创新
背景情况:
- 在卫生系统内对虚拟初级保健 (VPC) 实施的理解有限.
- 需要数据来指导建立虚拟第一程序.
研究的目的:
- 检查UPMC的VPC的实施情况,患者的观点以及对VPC的满意度.
- 确定影响早期采用和持续使用VPC的因素.
主要方法:
- 基于网络的调查分发给了1420名患者.
- 用于评估的二变量比较,集群分析和单变量分析.
- 总结了有关人口统计,医生患者关系,储蓄和未来偏好的数据.
主要成果:
- 女性和年龄在40-50岁的患者是主要使用者,对继续使用具有高度兴趣.
- 78%的人认为医生与患者的关系没有受到影响;90%的人节省了时间;66%的人节省了钱.
- 医疗保险状况不是选择或使用VPC的重要预测因素.
结论:
- 在综合卫生系统中,VPC可以实现高患者满意度.
- 医生与患者的关系通常不会受到VPC的负面影响.
- 对于大多数患者来说,VPC是可以接受的,支持进一步扩展.
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