聊天机器人的准确性在回答患者在服用新药之前应该问的问题
Journal of the American Pharmacists Association : JAPhA
|April 26, 2024
概括
聊天机器人为患者关于新药的问题提供了大多数准确的答案,但有些答案可能含有不准确性或遗漏了关键信息. 需要仔细审查才能获得可靠的患者指导.
科学领域:
- 医疗保健中的人工智能
- 医疗信息学 医疗信息学
- 患者教育技术技术
背景情况:
- 人工智能 (AI) 在医疗保健和教育方面具有潜力.
- 在医疗保健中整合新技术面临挑战,特别是在信息质量方面.
研究的目的:
- 为了评估聊天机器人对患者关于新药的询问的回应的准确性.
- 评估患者使用人工智能生成的健康信息的质量.
主要方法:
- 一个聊天机器人回答了20种顶级药物的12个以患者为中心的问题.
- 两位独立审查员使用专家判断和药物数据库评估了答案的准确性和完整性.
- 共识评分解决了审查者之间的差异.
主要成果:
- 在240个聊天机器人回复中,92.5%是完全准确的.
- 80.8%的答案是全面完整的.
- 97.9%的答案符合准确性和完整性的充分性标准.
结论:
- 聊天机器人对患者药物问题的回答在很大程度上是准确的.
- 潜在的不准确或缺失的信息需要仔细考虑患者的安全.
- 人工智能工具需要验证才能可靠地传播患者信息.
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