了解患者在重大创伤中心的临床沟通的观点
Ruth Tanti1, Róisín Cunningham2, Peter Fisher1
1University of Liverpool, Liverpool, UK.
Injury
|April 27, 2024
概括
严重创伤患者 (MTP) 由于脆弱性和复杂的医疗术语而面临沟通挑战. 定制的沟通策略和员工培训对于改善MTP医疗体验至关重要.
科学领域:
- 创伤学 创伤学 创伤学
- 临床交流 临床沟通
- 患者体验 患者体验
背景情况:
- 对重大创伤患者 (MTP) 和多学科团队 (MDT) 来说,临床沟通是复杂的.
- 有效的患者与工作人员的沟通对于MTP的身体和心理恢复至关重要.
- 了解MTP的观点是改善主要创伤中心 (MTC) 沟通的关键.
研究的目的:
- 探索重大创伤患者在重大创伤中心的临床沟通方面的观点.
- 确定MTP有效沟通的挑战和促进者.
- 为提高创伤护理中患者和工作人员互动的策略提供信息.
主要方法:
- 质量半结构面试与20个有意抽样的MTP.
- 从门诊随访诊所收集的数据.
- 分析采用多元化的定性方法,确定三个关键主题.
主要成果:
- 由于脆弱性,困惑和医学术语,患者遇到了说话的挑战.
- 沟通显著影响了MTP的情绪状态,从感到放心到依赖.
- 益处包括明确的解释,书面信息和以人为中心的沟通;需要量身定制的策略.
结论:
- MTP需要各种各样的沟通方法来满足身体和心理需求.
- 加强员工对情绪影响,心理应急反应和沟通指导的培训是必不可少的.
- 改善临床沟通对于更好的MTP结果和经验至关重要.
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