用扩展的SERVQUAL模型测量牙科服务质量对再访意向的影响

Rayan Sharka1, Lamer Sedayo2, Majd Morad2

  • 1Oral and Maxillofacial Surgery Department, Faculty of Dental Medicine, Umm Al-Qura University, Makkah, Saudi Arabia.

PubMed
概括

高质量的牙科服务,特别是员工的互动,成本和响应能力,大大提高了患者的再访意图. 这突出了牙科中心改善患者保留和满意度的关键领域.

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